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Product Care

How do I assemble my Balsam Hill tree?

Congratulations on purchasing your new tree from Balsam Hill™! Please review assembly instructions carefully to help you quickly and easily set up your new tree.

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How should I shape my Balsam Hill tree?

When you unbox your new Balsam Hill Christmas tree, you will notice that each section of branches has been compressed for shipping purposes. To make the tree look as full as possible, you will need to shape, or “fluff,” its branches.

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How should I store my Balsam Hill tree?

To retain the beauty of your Balsam Hill™ tree and prevent any damage during storage, make sure that all of the tree sections are stored properly, and kept out of the way, in a cool, dry place.

Every Balsam Hill tree comes with a FREE storage bag made from rip-stop nylon with reinforced handles for easy handling. We recommend using these storage bags along with the tree's original boxes. Our Rolling Christmas Tree Storage Bag is also available for even more convenience.

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Troubleshooting Common Issues

For common issues that occur during set up or usage of tree, please read more.

Assembling Your Tree Lights

Balsam Hill's pre-lit trees are available in 2 light assembly types. Easy Plug™ trees and traditionally-lit trees. For more information please read more.