• Want it before Christmas? Order today!
  • Get Exclusive Email Offers. Sign Up Now
0
Our Biggest Sale of the Season Save up to 50% Limited Time Shop Sale
Our Biggest Sale of the Season
Save up to 50% Limited Time Shop Sale

Sign Up and Get $50 Off*

Be the first to know about new arrivals, special offers, and early sale access.

Get $50 Off
*For new subscribers only. $50 Off applies to any order of $300 or more. By signing up to receive email communications, you agree to the Balsam Hill Terms & Conditions and Privacy Policy.

Domestic Delivery Information

What delivery options do I have?

Currently, we offer free standard delivery on all orders within Australia.

When will my order be delivered?

Orders placed by 11am AEST will ship the same business day, while orders placed after 11am AEST will ship the following business day. Once your order has shipped, you will receive a delivery confirmation email with tracking information.

Due to significant congestion in transportation, our delivery partners are currently processing a record number of packages. Some deliveries may experience delays. We expect transit time to take 3-6 business days for metropolitan areas or 7-10 business days for Western Australia and regional and remote locations in Northern Territories, South Australia, Queensland, and Tasmania. However, we recommend monitoring your tracking number(s) for real-time delivery updates. Rest assured, we are working hard to get your Balsam Hill purchase to you as quickly as possible and appreciate your patience.

What are my delivery charges?

Delivery is free.

Delivery to PO Boxes

We currently are unable to deliver to PO boxes. Please supply a physical mailing address when filling out your delivery information.

Can I delay my shipment to a certain date?

We do not offer a delayed delivery option at this time.

My package was damaged or lost during shipment?

  • If you have not received your package after the date that Australia Post or StarTrack estimated the package to be delivered, please contact us. If there is a tracking number that shows the package in transit, but not moving after a certain date, we will follow up with Mainfreight and will provide you with an update within 24 business hours.
  • If your tracking number shows that your package was delivered, but you did not receive it, please contact us. If your order contained more than one box, we will need to get the tracking numbers of the boxes that were received. We will work with Australia Post or StarTrack and get back to you with a solution within 24 business hours.

An item is missing from my shipment.

Click the My Account/Order Status link at the top right hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.

My product is missing parts.

Click the My Account/Order Status link at the top right hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.

My order never arrived.

Click the My Account/Order Status link at the top right hand side of our site to track your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the product.