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Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.


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Call us at our toll-free number: 02 8046 6228. Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 9:00 am to 6:00 pm AEDT. We are closed on Sundays.

Live Chat is available Monday through Friday from 9:00 am to 6:00 pm AEDT. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.