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    Balsam Hill™ is dedicated to providing outstanding customer service

    Customer Service

    Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
    Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

    How Can We Help You?

    Select the type of inquiry below
    Call us at our toll-free number: 02 8046 6228. Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 9:00 am to 5:00 pm AEDT. We are closed on Saturdays and Sundays.
    Live Chat is available Monday through Friday from 1:00 pm to 5:00 pm AEDT. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.

    Orders By Phone

    If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02 8046 6228. We look forward to speaking with you!

    Mailing Address

    Balsam Hill™
    50 Woodside Plaza, Suite 111
    Redwood City, CA 94061
    United States


    Balsam Hill
    c/o ACR Supply Partners
    Unit B2 23-107 Erskine Park Road
    Erskine Park
    N.S.W 2759 Australia
    The address is for correspondence only. For the address of our Returns Centere, please click here.