Contact Us
Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How Can We Help You?

Select the type of inquiry below
Call us at our toll-free number: 02 8046 6228. Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 9:00 am to 5:00 pm AEDT. We are closed on Saturdays and Sundays.

Orders By Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02 8046 6228. We look forward to speaking with you!

Mailing Address

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States


Balsam Hill
c/o ACR Supply Partners
Unit B2 23-107 Erskine Park Road
Erskine Park
N.S.W 2759 Australia
The address is for correspondence only. For the address of our Returns Centere, please click here.