<h1>Contact Us</h1>
Balsam Hill™ is dedicated to providing outstanding customer service.
<style>@media (min-width: 961px) {.heroBannerImage_carousel-caption-info__jUeiX {color: #ffffff;width: 40%;max-width: 495px;}}</style>

Balsam Hill® 50 Woodside Plaza, Suite 111 Redwood City, CA 94061 United States OR Balsam Hill c/o ACR Supply Partners Unit B2 23-107 Erskine Park Road Erskine Park N.S.W 2759 AustraliaThe address is for correspondence only. For the address of our Returns Center, please click&nbsp;<a href="https://www.qa-ui.i.balsamhill.com.au/help-balsam-hill-return-policy" target="_self">here</a>.

Mailing Address

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02 8046 6228. We look forward to speaking with you!

Orders by Phone

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.Send us a message&nbsp;using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

Customer Service

Contact Us

We would love to hear your inquiries or suggestions about our products. Call Balsam Hill at 02 8046 6228 or click on the link and fill out our form.

Contact Information & Customer Support | Balsam Hill

Contact US Page

<h1 class="wo_head1" style="text-align: center;">WELL, THIS IS EMBARRASSING</h1> We can't seem to find the page you're looking for. Please head back to the homepage.

404 | Balsam Hill

404 Page

Please head back to the&nbsp;<a href="https://dev-ui.i.balsamhill.com/">Homepage</a>.

Error Page

Balsam Hill™ Products

/inspiration/how-to-choose-the-right-artificial-tree

Christmas Tree Buyer's Guide

What artificial tree size and shape should I get?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent4

How realistic will an artificial Christmas tree look?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent9

What Christmas tree lights are best?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent19

What are my options for easy set-up Christmas trees?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent24

What else should I consider when buying a Christmas tree?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent29

Why choose Balsam Hill artificial Christmas trees?

/inspiration/how-to-choose-the-right-artificial-tree#rcContent36

FAQ UK Product Care

/help-warranty-information

Balsam Hill™ Product Warranty

Balsam Hill™ Premium Guarantee

/help-warranty-information#faq1

Balsam Hill™ Three-Year Limited Warranty Coverage for Artificial Christmas Trees

/help-warranty-information#faq2

Exclusions From the Balsam Hill™ Limited Warranty for Trees

/help-warranty-information#faq3

Balsam Hill™ 60-Day Clearance Limited Warranty

/help-warranty-information#faq4

Other Important Details

/help-warranty-information#faq5

Warranties Prior to 2018

/help-warranty-information#faq6

/help-shipping-information

Domestic Delivery

What delivery options do I have?

/help-shipping-information#faq1

When will my order be delivered?

/help-shipping-information#faq2

What are my delivery charges?

/help-shipping-information#faq3

Delivery to PO Boxes

/help-shipping-information#faq4

Can I delay my shipment to a certain date?

/help-shipping-information#faq5

My package was damaged or lost during shipment.

/help-shipping-information#faq6

An item is missing from my shipment.

/help-shipping-information#faq7

My product is missing parts.

/help-shipping-information#faq8

I received the wrong product.

/help-shipping-information#faq9

Pricing and Billing

Order Status

My Account

Balsam Hill™ Cancellation & Return Policies

/contact-us

How do I contact you?

FAQ UK Our Company

Additional Support

FAQ Landing Pages

Christmas Ball Active

Christmas Ball

Missing Image Horizontal 2x

Missing Image Vertical 2x

Missing Image Vertical

Missing Image Horizontal

Pause Circle Icon

Flag Sprite

Template

Play Circle Icon

Icon Favorite Unselected Grey

Icon Favorite Selected

Icon Favorite Unselected

ASM Toggle Icon

Cart

Favorites

Search

User Profile

Christmas Trees

#000000

Garlands & Wreaths

 Christmas Decorations

Sale

#990000

Nav Menu EN-AU

Christmas in July Sale

Site Header EN-AU

Forgot password?

Create Account

Need a New Account?

$50 off your next order (new email subscribers only)

Login | Balsam Hill

Login to My Account

Subscribe to our newsletter for insider savings and new product alerts.

Share your email address and we'll send you a note when this item is restocked. Consider opting in to receive our newsletter, too.

Thank you for your interest in the {{modalProdName}}.

Let Us Notify You

Our hand-painted glass baubles combine matte and metallic finishes to create a striking ensemble. Whether on trees, wreaths, or garlands, these gorgeous decorations stand out beautifully on any foliage.<ul>
<li>Set of 35</li>
<li>Hand-painted</li>
<li>Each measures 3"–8.5" high </li>
<li>Features an assortment of teardrops, balls, and finial-shaped baubles in shades of navy, copper, and turquoise</li>
<li>For light coverage when combined with your existing baubles, consider one set for a 4.5'–6.5' tree, two for a 7.5' tree, and three for a 9'–10' tree; increase by one set for fuller coverage.</li>
<li>For light coverage using only baubles from this kit, consider two sets for a 6.5' tree, three for a 7.5' tree, and five for a 9'–10' tree; increase by one set for fuller coverage.</li>
<li>For indoor or covered outdoor use</li>
</ul>

Georgetown Bauble Set

Georgetown Bauble Set | Balsam Hill

You Might Also Like

<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly.</h2>

Free Delivery on all UK orders

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<ul id="wo-tree_types">
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul>
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
</ul>
<style>#wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}}</style>

EasyPlugNon-Flip

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.Setup Video for Instant Evergreen Trees: Watch how easy it is to set up your new Balsam Hill Instant Evergreen Tree.

Pre-fluffed

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Balsam Hill® prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

StandardSetup

Always the forerunner in cutting edge artificial Christmas trees, we proudly introduce in this video our Balsam Hill™ Easy Plug™ innovation for pre-lit trees. Each tree section has built-in wiring that seamlessly connects the lighting strands as you set up your tree. Now all you need is a single plug to illuminate the entire tree. And with the incredible realism of our True Needle™ technology, our lifelike trees have become the instant favorite of set designers and professional interior decorators. Experience the next revolution in Christmas trees only with Balsam Hill.Setup Video for Easy Plug Trees: Watch how easy it is to set up your new Balsam Hill Christmas tree with Easy Plug technology.

treeAugusta

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

Hello The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

Why Choose Extend?

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colours and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colours.

Choose clear, multicoloured, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

Contact Us

Customer Service

How can we help you?

Customer Support

Resources & Ideas

Company Information

Stay Connected

For Expert Advice

Shop With Confidence