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Contact Us

Balsam Hill™ is dedicated to providing outstanding customer service.

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How can we help you?

Select the type of inquiry below.

Returns & Exchanges
Warranty / Product Support
Order Inquiries & Status
General Information / Other
Corporate / PR / Special Requests

I would like to return my order.
I would like to exchange my order.
What is the status of my return or exchange?
I need support for my tree.
I need support for another foliage product.
I need support for another product.
I would like to check the status of my order.
I would like to update my order.
I would like to cancel my order.
I would like help assembling a product I ordered.
I believe my product is missing a part.
I believe I received the incorrect product.
I believe the item I received is damaged.
I would like information about a specific product.
I would like information about your company.
I have a different type of inquiry.
I have a corporate sales request.
I have a media/public relations request.
Corporate office correspondence.

Back to Main Menu

Call us at our toll-free number: 02 8046 6228. Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 9:00 am to 5:00 pm AEDT. We are closed on Saturdays and Sundays.

Live Chat is available Monday through Friday from 1:00 pm to 5:00 pm AEDT. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.

Orders by Phone

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill™ tree, wreath, or garland is right for you, please call us at 02 8046 6228. We look forward to speaking with you!

Mailing Address

Balsam Hill®
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States


Balsam Hill
c/o ACR Supply Partners
Unit B2 23-107 Erskine Park Road
Erskine Park
N.S.W 2759 Australia

The address is for correspondence only. For the address of our Returns Centere, please click here.