Contact Us
Balsam Hill™ is dedicated to providing outstanding customer service

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at or by calling us at our Australian number 02 8046 6228. Our customer care center is currently open from 9:00 am to 5:00 pm AEDT, Monday through Friday. We will also be open on Saturday 30 Nov and Saturday 7 Dec. We look forward to speaking with you!
Our customer care center will be closed on 25-26 Dec for Christmas and 1 Jan for New Year's Day.

Orders By Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree is right for you, please call us at our international number 02 8046 6228. We look forward to speaking with you!

Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you. Please let us know how we are doing by emailing our customer service team at

Mailing Addresses

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States


Balsam Hill
c/o ACR Supply Partners
Unit B2 23-107 Erskine Park Road
Erskine Park
N.S.W 2759 Australia
For the address of our Returns Center, click here.