• FREQUENTLY ASKED QUESTIONS



    product-info-2x

    BALSAM HILL™ PRODUCTS


    » HOW DO I FIND MY PRODUCT?
    » WHAT ARE CANDLELIGHT LED LIGHTS?
    » WHAT IS TRUE NEEDLE TECHNOLOGY?
    » HOW DO I POST A REVIEW?

    buyers-guide-2x

    CHRISTMAS TREE BUYER'S GUIDE


    » HOW DO I FIND THE RIGHT ARTIFICIAL CHRISTMAS TREE SIZE?
    » HOW DO I IDENTIFY A HIGH QUALITY ARTIFICIAL CHRISTMAS TREE?
    » WHAT IS THE DIFFERENCE BETWEEN CHRISTMAS TREE FOLIAGE AND NEEDLE TYPES?
    » HOW DO I FIND HIGH-QUALITY CHRISTMAS LIGHTS?
    » HOW DO I MAKE THE TREE WORK WITH MY DECORATIONS AND ORNAMENTS?
    » WHAT ELSE SHOULD I TAKE INTO CONSIDERATION FOR MY TREE?

    product-info-2x

    PRODUCT CARE


    » HOW DO I ASSEMBLE MY BALSAM HILL TREE?
    » HOW SHOULD I SHAPE MY BALSAM HILL TREE?
    » HOW SHOULD I STORE MY BALSAM HILL TREE?
    » TROUBLESHOOTING COMMON ISSUES
    » ASSEMBLING YOUR TREE LIGHTS

    product-info-2x

    BALSAM HILL™ PRODUCT WARRANTY


    » Balsam Hill™ General Information on Product Warranties
    » Balsam Hill™ Tree & Foliage Warranties
    » Balsam Hill™ Light Warranty
    » Balsam Hill™ 60-day Warranty on Clearance Items

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    DOMESTIC DELIVERY


    » What delivery options do I have?
    » When will my order be delivered?
    » When can I expect my product to arrive?
    » What are my delivery charges?
    » Delivery to PO boxes
    » Can I delay my shipment to a certain date?
    » My package was damaged or lost during shipment.
    » An item is missing from my shipment.
    » My product is missing parts.
    » My order never arrived.
    » I received the wrong product.

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    PRICING AND BILLING


    » What are my payment choices?
    » When will my credit appear on my account?
    » When will my credit card be charged?
    » I have a question on my charges.
    » I need a copy of my receipt/invoice.
    » What if I miss the end of a sale?
    » What if the price of a product I've purchased is reduced?
    » How do I use a coupon?

    order-status-2x

    ORDER STATUS


    » I made a mistake, can I cancel my order?
    » Has my order shipped?
    » How do I track my order?

    my-account-2x

    MY ACCOUNT

    » How do I create an account?
    » How do I edit my account information?
    » I forgot my password.

    return-policy-2x

    BALSAM HILL™ CANCELLATION AND RETURN POLICY


    » TERMS & CONDITIONS
    » DELIVERY TERMS AND CONDITIONS
    » IF THERE IS A PROBLEM WITH YOUR ORDER?
    » CANCELLATION
    » WHAT IS THE RETURN POLICY?
    » HOW LONG WILL IT TAKE TO RECEIVE MY CREDIT?
    » DO I HAVE TO PAY FOR RETURNS?
    » WHERE DO I RETURN MY ITEM?
    » RETURNS POLICY
    » REFUNDS POLICY
    » FAULTY ITEMS
    » CONSUMER RIGHTS DIRECTIVE

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    CUSTOMER SERVICE


    » How do I contact you?

    product-info-2x

    OUR COMPANY


    » ABOUT BALSAM HILL
    » WHY BALSAM HILL?
    » BALSAM HILL IN THE NEWS

    support-2x

    ADDITIONAL SUPPORT


    » HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?
    » HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?
    » COOKIE POLICY
    » PRIVACY & SECURITY

     

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