FREQUENTLY ASKED QUESTIONS

BALSAM HILL™ PRODUCTS

» HOW DO I FIND MY PRODUCT?
» WHAT ARE CANDLELIGHT LED LIGHTS?
» WHAT IS TRUE NEEDLE TECHNOLOGY?
» HOW DO I POST A REVIEW?

CHRISTMAS TREE BUYER'S GUIDE

» HOW DO I FIND THE RIGHT ARTIFICIAL CHRISTMAS TREE SIZE?
» HOW DO I IDENTIFY A HIGH QUALITY ARTIFICIAL CHRISTMAS TREE?
» WHAT IS THE DIFFERENCE BETWEEN CHRISTMAS TREE FOLIAGE AND NEEDLE TYPES?
» HOW DO I FIND HIGH-QUALITY CHRISTMAS LIGHTS?
» HOW DO I MAKE THE TREE WORK WITH MY DECORATIONS AND ORNAMENTS?
» WHAT ELSE SHOULD I TAKE INTO CONSIDERATION FOR MY TREE?

PRODUCT CARE

» HOW DO I ASSEMBLE MY BALSAM HILL TREE?
» HOW SHOULD I SHAPE MY BALSAM HILL TREE?
» HOW SHOULD I STORE MY BALSAM HILL TREE?
» TROUBLESHOOTING COMMON ISSUES
» ASSEMBLING YOUR TREE LIGHTS

BALSAM HILL™ PRODUCT WARRANTY

» Balsam Hill™ General Information on Product Warranties
» Balsam Hill™ Tree & Foliage Warranties
» Balsam Hill™ Light Warranty
» Balsam Hill™ 60-day Warranty on Clearance Items

DOMESTIC DELIVERY

» What delivery options do I have?
» When will my order be delivered?
» What are my delivery charges?
» Delivery to PO boxes
» Can I delay my shipment to a certain date?
» My package was damaged or lost during shipment.
» An item is missing from my shipment.
» My product is missing parts.
» My order never arrived.
» I received the wrong product.

PRICING AND BILLING

» What are my payment choices?
» When will my credit appear on my account?
» When will my credit card be charged?
» I have a question on my charges.
» I need a copy of my receipt/invoice.
» What if I miss the end of a sale?
» What if the price of a product I've purchased is reduced?
» How do I use a coupon?

ORDER STATUS

» I made a mistake, can I cancel my order?
» Has my order shipped?
» How do I track my order?

MY ACCOUNT

» How do I create an account?
» How do I edit my account information?
» I forgot my password.

BALSAM HILL™ CANCELLATION AND RETURN POLICY

» TERMS & CONDITIONS
» DELIVERY TERMS AND CONDITIONS
» IF THERE IS A PROBLEM WITH YOUR ORDER?
» CANCELLATION
» WHAT IS THE RETURN POLICY?
» HOW LONG WILL IT TAKE TO RECEIVE MY CREDIT?
» DO I HAVE TO PAY FOR RETURNS?
» WHERE DO I RETURN MY ITEM?
» RETURNS POLICY
» REFUNDS POLICY
» FAULTY ITEMS
» CONSUMER RIGHTS DIRECTIVE

CUSTOMER SERVICE

» How do I contact you?

OUR COMPANY

» ABOUT BALSAM HILL
» WHY BALSAM HILL?
» BALSAM HILL IN THE NEWS

ADDITIONAL SUPPORT

» HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?
» HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?
» COOKIE POLICY
» PRIVACY & SECURITY