The Balsam Hill™ Tree & Foliage Warranties guarantee the quality of our frame, foliage, hinges and tree stand. Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. Repair or replacement of lights are covered by the BALSAM HILL™ LIGHTS WARRANTY.
The Balsam Hill™ Ten-Year Tree & Foliage Limited Warranty applies to all non-clearance products labeled as Realistic.
The Balsam Hill™ Five-Year Tree & Foliage Limited Warranty applies to all non-clearance products labeled as Traditional.
If you believe your product is in need of warranty service, please contact our CUSTOMER SERVICE to authorize a repair under warranty.
The Balsam Hill™ Three-Year Limited Light Warranty applies to all non-clearance trees, wreaths and garlands.
Most lighting questions and problems can be easily solved by referring to our helpful ASSEMBLY, USE, AND CARE INSTRUCTIONS which is included with your tree and can be accessed online. This convenient guide answers many common lighting questions and has a helpful troubleshooting section.
Please note that our light warranties exclude burned out bulbs. For your convenience, we have included a pack of complimentary replacement bulbs with your product.
If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your guide, please contact our CUSTOMER SERVICE.
Balsam Hill™ offers a 60-day warranty on all clearance trees, wreaths and garlands.
If you have a problem or question you cannot resolve by following the troubleshooting section of your ASSEMBLY, USE, AND CARE INSTRUCTIONS, please contact our CUSTOMER SERVICE.
If you have a problem with your Clearance item, please notify us within 60 days of receipt and we will be happy to troubleshoot with you and find the best solution to your issue. If warranty service is necessary, Balsam Hill™ will pick up and pay for return shipping and delivery of products authorized under the warranty service in the first 60 days after original purchase. We reserve the right to repair or replace any part(s) of the product serviced under warranty.