For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.

Careers at Balsam Brands

<h1>Contact Us</h1>
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If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $90 Canadian Dollars per box.
Balsam Hill Return Center Balsam Hill c/o Flexe Toronto 11400 Steeles Avenue East Milton, Ontario L0P 1E0
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at <a href="tel:888-626-0965" target="_self">888-626-0965</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>
Call us toll-free at 888-626-0965. Our customer support specialists are available at the following times:
<ul>
 <li>Monday - Tuesday: 5am-7pm PT, 8am-10pm ET</li>
 <li>Wednesday, December 31st: 5am-5pm PT, 8am-8pm ET</li>
 <li>Thursday, January 1st: Closed</li>
 <li>Friday - Sunday: 5am-7pm PT, 8am-10pm ET</li>
</ul>
<a href="#" target="_self" id="ada-chatbot">Live chat</a> is available during these hours:
<ul>
 <li>Monday - Tuesday: 5am-7pm PT, 8am-10pm ET</li>
 <li>Wednesday, December 31st: 5am-5pm PT, 8am-8pm ET</li>
 <li>Thursday, January 1st: Closed</li>
 <li>Friday - Sunday: 5am-7pm PT, 8am-10pm ET</li>
</ul>
Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

Customer Service

Contact Us

Celebrate Christmas in July with the best decorating tips and guides. Visit the Balsam Hill Resource Center for more inspiration.

Christmas in July Decorating Ideas | Balsam Hill

AU RC Cat CP Christmas in July

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Make the season last forever with an outdoor-safe floral collection. Vibrant springtime blooms in shades of pink, magenta, and orange paint a delightful scene across your spaces.
<ul>
<li>All products in this collection feature an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage.</li>
<li>Wreath
<ul>
<li>Offered in 24", 30", and 34" diameter sizes</li>
<li>Each wreath measures 6" high</li>
<li>Set on a natural vine frame</li>
</ul>
</li>
<li>Garland
<ul>
<li>Offered in 6' and 10' long sizes</li>
<li>Measures 11" wide</li>
<li>Set on a natural vine frame</li>
</ul>
</li>
<li>Hanging Basket
<ul>
<li>Measures 26" in diameter</li>
<li>Set with coconut fiber in a metal-framed carrier measuring 12" in diameter x 9" high</li>
<li>Hanging chain measures 24" long</li>
</ul>
</li>
<li>Window Box
<ul>
<li>Measures 30" long x 8" wide x 12" high</li>
<li>Set in box base measuring 18" long x 5" wide x 5" high; designed with adjustable metal holders</li>
</ul>
</li>
<li>Potted Flowers
<ul>
<li>Measures 24" long x 24" wide x 21" high</li>
<li>Set in a wooden vessel with a gray wash finish measuring 11" long x 11" wide x 11.75" high</li>
</ul>
</li>
<li>Each handcrafted piece is unique with slight variations</li>
<li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li>
</ul>

BEAUTIFUL AND BRIGHT

Outdoor Radiant Peony Foliage

Set the scene for making beautiful springtime memories. Radiant blooms in pink, orange, and magenta create a fun and cozy atmosphere for your loved ones.
<ul><li>Features an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage</li><li>Offered in 6' and 10' long sizes</li><li>Measures 11" wide</li><li>Set on a natural vine frame</li><li>Each handcrafted piece is unique with slight variations</li><li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li></ul>

Balsam Hill Outdoor Radiant Peony Artificial Christmas Garland 6-Feet Unlit

Balsam Hill Radiant Peony Artificial Christmas Garland 10-Foot Showcase

Balsam Hill Outdoor Radiant Peony Artificial Spring Wreath Closeup Detail

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Elegant Floral Arrangement

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Closeup Detail

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Stylish Outdoor Accent

Balsam Hill Outdoor Radiant Peony Artificial Christmas Foliage Product Display

Outdoor Radiant Peony Garland

Add vivid color to mantels, railings, or doors with lifelike blooms as the Outdoor Radiant Peony Artificial Spring Garland brings cheerful charm to gatherings.

Outdoor Radiant Peony Artificial Spring Garland | Balsam Hill

Liven up your outdoor spaces with colorful spring flowers. Vibrant hues of pink, orange, and magenta bring a cheerful touch to your porch and patio.
<ul><li>Features an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage</li><li>Measures 26" in diameter</li><li>Set with coconut fiber in a metal-framed carrier measuring 12" in diameter x 9" high</li><li>Hanging chain measures 24" long</li><li>Each handcrafted piece is unique with slight variations</li><li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li></ul>

Balsam Hill Outdoor Radiant Peony Artificial Spring Hanging Basket Decorative Accent

Balsam Hill Outdoor Radiant Peony Artificial Spring Hanging Basket Closeup View

Balsam Hill Outdoor Radiant Peony Artificial Christmas Foliage Lifestyle Showcase

Outdoor Radiant Peony Hanging Basket

Lush greenery and vibrant florals make the Outdoor Radiant Peony Artificial Spring Hanging Basket a stunning seasonal accent for any outdoor space.

Outdoor Radiant Peony Artificial Spring Hanging Basket | Balsam Hill

Welcome the arrival of springtime with radiant blossoms. Artfully arranged peonies, daisies, dahlias, and chrysanthemums bring joy to your living spaces.
<ul><li>Features an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage</li><li>Measures 24" long x 24" wide x 21" high</li><li>Set in a wooden vessel with a gray wash finish measuring 11" long x 11" wide x 11.75" high</li><li>Each handcrafted piece is unique with slight variations</li><li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li></ul>

Balsam Hill Outdoor Radiant Peony Potted Artificial Spring Foliage Elegant Floral Decor

Balsam Hill Outdoor Radiant Peony Potted Artificial Spring Foliage Closeup Detail

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Seasonal Arrangement

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Vibrant Home Decor

Outdoor Radiant Peony Potted Foliage

Dress patios in peonies, dahlias, and mums with Outdoor Radiant Peony Potted Artificial Spring Foliage, zero maintenance for year-round color.

Outdoor Radiant Peony Potted Artificial Spring Foliage | Balsam Hill

Greet guests and neighbors with vibrant springtime blooms. The colorful medley of peonies, daisies, dahlias, and chrysanthemums brings a delightful touch to your al fresco spaces.
<ul><li>Features an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage</li><li>Measures 30" long x 8" wide x 12" high</li><li>Set in box base measuring 18" long x 5" wide x 5" high; designed with adjustable metal holders</li><li>Each handcrafted piece is unique with slight variations</li><li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li></ul>

Balsam Hill Outdoor Radiant Peony Artificial Christmas Foliage Elegant Floral Display

Balsam Hill Outdoor Radiant Peony Artificial Spring Window Box Closeup View

Balsam Hill Outdoor Radiant Peony Artificial Spring Foliage Elegant Floral Display

Outdoor Radiant Peony Window Box

Brighten al fresco spaces using the Outdoor Radiant Peony Artificial Spring Window Box, filled with realistic peonies, daisies, and mums for lasting charm.

Outdoor Radiant Peony Artificial Spring Window Box | Balsam Hill

Create inviting spaces for your nearest and dearest. Vibrant blooms make the perfect backdrop for hosting springtime soirées.
<ul><li>Features an array of faux flowers including peonies, daisies, dahlias, chrysanthemum, lavender, ivy, and lifelike boxwood foliage</li><li>Offered in 24", 30", and 34" diameter sizes</li><li>Each measures 6" high</li><li>Set on a natural vine frame</li><li>Each handcrafted piece is unique with slight variations</li><li>Outdoor-safe with UV protection. To last longer, we recommend outdoor display for a total of 3 months per year.</li></ul>

Balsam Hill Outdoor Radiant Peony Wreath 24-Inch Front View

Balsam Hill 34-Inch Outdoor Radiant Peony Wreath Front View

Balsam Hill Outdoor Radiant Peony Artificial Spring Wreath Elegant Floral Display

Outdoor Radiant Peony Wreath

Celebrate the season with the Outdoor Radiant Peony Artificial Spring Wreath, a lush arrangement of lifelike flowers for a warm spring welcome.

Outdoor Radiant Peony Artificial Spring Wreath | Balsam Hill

Celebrate spring with vibrant outdoor radiant peony foliage from Balsam Hill. Shop durable, lifelike blooms to brighten your outdoor spaces today.

Outdoor Radiant Peony Artificial Spring Foliage | Balsam Hill

Type

Color

Size

Set Size

Lights

Balsam Hill Outdoor Radiant Peony Wreath 24-Inch Styled Display

Balsam Hill Outdoor Radiant Peony Artificial Spring Wreath Decorative Accent

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Get a closer look with our <a href="/p/artificial-christmas-tree-branch-sample-kit" target="_blank" class="external-link">Branch Sample Kit</a>Compare branches from our best-selling trees in the comfort of your home. The cost of your kit will be credited toward your next tree purchase.

Choose another option to make it yours today. Or, get notified when this one is available.

$9.99 Standard Shipping or Free Shipping* on Orders $350+

$9.99 Standard Shipping or Free Shipping* on Orders $350+

Tree stand, storage bag, & protective gloves.

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Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps" aria-label="Link Google Play"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="Google Play" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056" aria-label="Link App Store"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="App Store" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>


<style>
 #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}}
</style>

EasyPlugNon-Flip

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.Dealing with lights is easy:<ul><li>Pre-lit<ul><li>Easy Plug connects all lights through the trunk</li><li>Sections light up as you put them together (video)</li><li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li></ul></li></ul><ul><li>Twinkly<ul><li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li><li>Control with your voice using Alexa, Google or Apple HomeKit</li></ul></li><li>Download the Twinkly app from </li></ul><ul><li>Unlit<ul><li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li></ul></li></ul>

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Your tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.If using your own lights, remember to string them by section so you can leave them on for quick setup next year.

StandardSetup

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.

Pre-fluffed

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Get the retro look for your tree with big, colorful bulbs.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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