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Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.


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Inquire by WhatsApp +61 485 864 610 or Call us at our toll-free number 02 8046 6228. Our Customer Loyalty Specialists can be reached Monday to Friday between the hours of 9:00 a.m. to 6:00 p.m. AEDT. We are closed on Saturdays and Sundays.

Live chat is available from 9:00 a.m. to 6:00 p.m. AEDT. We are closed on Saturdays and Sundays.