For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.

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If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $90 Canadian Dollars per box.
Balsam Hill Return Center Balsam Hill c/o Flexe Toronto 11400 Steeles Avenue East Milton, Ontario L0P 1E0
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at <a href="tel:888-626-0965" target="_self">888-626-0965</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>
Call us toll-free at 888-626-0965. Our customer support specialists are available Monday - Sunday from 5am-7pm PT, 8am-10pm ET.
<a href="#" target="_self" id="ada-chatbot">Live chat</a> is available Monday - Sunday from 5am-7pm PT, 8am-10pm ET.
Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

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Explore Balsam Hill's how-to guides for tips on how to decorate your home with greenery. Visit the Resource Centre for more elegant décor ideas.

Greenery How To Guides and Expert Tips | Balsam Hill

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Create a warm harvest welcome for family and friends. Arrange these pumpkins on the front porch or by the hearth to add festive flair to your fall décor.
<ul><li>Crafted from polyresin and stonepowder&#160;</li><li>Pumpkins &#38; Gourds<ul><li>Small pumpkin measures 9.5" long x 9.5" wide x 9.5" high</li><li>Medium pumpkin measures 14" long x 13.5" wide x 10.5" high</li><li>Large pumpkin measures 15.75" long x 13" wide x 10.5" high</li></ul></li><li>Tabletop Pumpkins<ul><li>White pumpkin measures 9.5" long x 9" wide x 7" high</li><li>Muted green pumpkin measures 7" long x 6.5" wide x 6" high</li><li>Muted orange pumpkin measures 5" long x 5" wide x 5.2" high</li></ul></li><li>Fairytale Pumpkins<ul><li>Small pumpkin measures 9.5" long x 9.5" wide x 9.5" high</li><li>Medium pumpkin measures 14" long x 13.5" wide x 9.5" high</li><li>Large pumpkin measures 15.75" long x 13" wide x 10.5" high</li></ul></li><li>For indoor or outdoor use</li></ul>

TIMELESS AUTUMN STAPLES

Outdoor Heirloom Pumpkins

Create a warm harvest welcome for family and friends. Arrange these pumpkins on the front porch or by the hearth to add festive flair to your fall d&eacute;cor.
<ul>
<li>Crafted from polyresin</li>
<li>Outdoor Heirloom Pumpkins
<ul>
<li>Small pumpkin measures 9.5" long x 9.5" wide x 9.5" high</li>
<li>Medium pumpkin measures 14" long x 13.5" wide x 10.5" high</li>
<li>Large pumpkin measures 15.75" long x 13" wide x 10.5" high</li>
</ul>
</li>
<li>Tabletop Heirloom Pumpkins
<ul>
<li>Orange pumpkin measures 9.5" long x 9" wide x 7" high</li>
<li>Green pumpkin measures 7" long x 6.5" wide x 6" high</li>
<li>White pumpkin measures 5" long x 5" wide x 5.2" high</li>
</ul>
</li>
<li>For indoor or outdoor use</li>
</ul>

Balsam Hill Outdoor Heirloom Pumpkins Set of 3 Special Feature

Balsam Hill Outdoor Heirloom Pumpkins Set of 3 Set Featuring Rustic Autumn Tones

Balsam Hill Outdoor Heirloom Pumpkins Set of 3 with Realistic Textures and Natural Colors

Balsam Hill Outdoor Heirloom Pumpkins Set of 3 Detailed Close-Up View

Balsam Hill Tabletop Heirloom Pumpkins Set of 3 Highlighting Vibrant Colors

Balsam Hill Tabletop Heirloom Pumpkins Set of 3 Close-Up Showing Natural Texture

Balsam Hill Outdoor Heirloom Pumpkins for Elegant Fall Decor

Enhance your autumn decor with Outdoor Heirloom Pumpkins from Balsam Hill. Shop now for realistic, durable pumpkins perfect for seasonal outdoor displays!

Outdoor Heirloom Pumpkins | Balsam Hill

Create a warm harvest welcome for family and friends. Arrange these pumpkins on the front porch or by the hearth to add festive flair to your fall décor.
 <ul>
 <li>Crafted from polyresin and stonepowder</li>
 <li>Outdoor Fairytale Heirloom Pumpkins
 <ul>
 <li>Small pumpkin measures 9.5" long x 9.5" wide x 9.5" high</li>
 <li>Medium pumpkin measures 14" long x 13.5" wide x 9.5" high</li>
 <li>Large pumpkin measures 15.75" long x 13" wide x 10.5" high</li>
 </ul>
 </li>
 <li>For indoor or outdoor use</li>
 </ul>

Balsam Hill Outdoor Fairytale Heirloom Pumpkins Set of 3 Display

Balsam Hill Outdoor Fairytale Heirloom Pumpkins Set of 3 Close-Up View

Balsam Hill Outdoor Fairytale Heirloom Pumpkins Set of 3 Close-Up Detail

Balsam Hill Outdoor Fairytale Heirloom Pumpkins Set of 3 Home Decor

Balsam Hill Outdoor Fairytale Heirloom Pumpkins Set of 3 Lifestyle Display

Balsam Hill Outdoor Heirloom Pumpkins in a Rustic Autumn Arrangement

Outdoor Fairytale Heirloom Pumpkin Set

Add some whimsy to your spooky Halloween décor with Balsam Hill’s Outdoor Fairytale Heirloom Pumpkin Set.

Outdoor Fairytale Heirloom Pumpkin Set | Balsam Hill

Embrace the harvest season with petite pumpkins in varying heights and colors. Group together or stack them up to create perfect autumn spots around your home.
 <ul>
 <li>Crafted from polyresin and stonepowder</li>
 <li>Outdoor Heirloom Pumpkins
 <ul>
 <li>Small pumpkin measures 9.5" long x 9.5" wide x 9.5" high</li>
 <li>Medium pumpkin measures 14" long x 13.5" wide x 10.5" high</li>
 <li>Large pumpkin measures 15.75" long x 13" wide x 10.5" high</li>
 </ul>
 </li>
 <li>Tabletop Outdoor Heirloom Pumpkins
 <ul>
 <li>White pumpkin measures 9.5" long x 9" wide x 7" high</li>
 <li>Muted green pumpkin measures 7" long x 6.5" wide x 6" high</li>
 <li>Muted orange pumpkin measures 5" long x 5" wide x 5.2" high</li>
 </ul>
 </li>
 <li>For indoor or outdoor use</li>
 </ul>

Balsam Hill Tabletop Outdoor Heirloom Pumpkins Set of 3 in a Cozy Fall Display

Balsam Hill Tabletop Outdoor Heirloom Pumpkins Set of 3 Close-Up View

Balsam Hill Tabletop Outdoor Heirloom Pumpkins in a Festive Fall Setting

Balsam Hill Outdoor Heirloom Pumpkins with Realistic Seasonal Colors

Tabletop Outdoor Heirloom Pumpkin Set

Celebrate the beauty of fall with the Outdoor Heirloom Tabletop Pumpkin Set, a festive accent for tabletops, steps, and entryways.

Outdoor Heirloom Tabletop Pumpkin Set | Balsam Hill

Add classic fall charm to your garden with Outdoor Heirloom Pumpkins from Balsam Hill. Shop timeless outdoor décor today.

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Get a closer look with our <a href="/p/artificial-christmas-tree-branch-sample-kit" target="_blank" class="external-link">Branch Sample Kit</a>Compare branches from our best-selling trees in the comfort of your home. The cost of your kit will be credited toward your next tree purchase.

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Tree stand, storage bag, & protective gloves.

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Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps" aria-label="Link Google Play"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="Google Play" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056" aria-label="Link App Store"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" alt="App Store" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>


<style>
 #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}}
</style>

EasyPlugNon-Flip

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.Dealing with lights is easy:<ul><li>Pre-lit<ul><li>Easy Plug connects all lights through the trunk</li><li>Sections light up as you put them together (video)</li><li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li></ul></li></ul><ul><li>Twinkly<ul><li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li><li>Control with your voice using Alexa, Google or Apple HomeKit</li></ul></li><li>Download the Twinkly app from </li></ul><ul><li>Unlit<ul><li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li></ul></li></ul>

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Your tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.If using your own lights, remember to string them by section so you can leave them on for quick setup next year.

StandardSetup

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.

Pre-fluffed

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

This Plan covers:

<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Get the retro look for your tree with big, colorful bulbs.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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