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BALSAM HILL® IS DEDICATED TO PROVIDING OUTSTANDING CUSTOMER SERVICE

Customer Service

Balsam Hill™ is dedicated to providing exceptional customer service. Please contact us by email at customerservice@balsamhill.com.au or by calling us at our Australian number 02 8046 6228. Our customer care center is currently open from 9:00 am to 5:00 pm AEDT, Monday through Friday. We look forward to speaking with you!

Due to holidays, customer service will be closed: 25 Dec - 26 Dec, 2015 and 1 Jan 2016. The hours will also vary due to the holidays on the following days:

  • 24 Dec - Customer service will be open 8:00 am to 12:00 pm AEDT
  • 27 Dec - 28 Dec - Customer service will be open 8:00 am to 12:00 pm AEDT
  • 31 Dec - Customer service will be open 8:00 am to 12:00 pm AEDT

Orders by Phone

If you would like to place an order by phone, or talk with an agent from our sales department about which Balsam Hill™ tree is right for you, please call us at our international number 02 8046 6228. We look forward to speaking with you!

Customer Feedback

Do you have a comment, suggestion, or praise to share? We would love to hear from you. Please let us know how we are doing by emailing our customer service team at customerservice@balsamhill.com.au.

Mailing Addresses

Balsam Hill™
50 Woodside Plaza, Suite 111
Redwood City, CA 94061
United States

OR
Balsam Hill
c/o ACR Supply Partners
Unit A3
57-59 Templar Road
Erskine Park
N.S.W 2759 Australia

For the address of our Returns Center, click here.

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